POLICIES

50% of the total amount is required as a deposit and to guarantee the reservation. 

The remaining 50% can be paid at any time prior to arrival or at check-in at the hotel. 

Additional services, including romantic dinners and romantic decoration packages, must be paid in full 5 days prior to the guest's reservation date. 

No refunds will be given if the service is cancelled without a minimum of 3 days notice prior to the day of the reservation. 

If the reservation included one of the additional services mentioned above and it is cancelled the same day of check-in, no credit will be issued for a repeat of this service for a later date.

Please email all cancellations to info@sambomambo.com. 

All cancellations are non-refundable 24 hours after booking confirmation. 

If the reservation is confirmed with 50% deposit and the guest chooses to cancel within the 24 hour period, a credit card transaction fee of 10% will be deducted from the total deposit refund. 

Reservations can be rescheduled for future dates at no additional charge if confirmed two days prior to the date of your reservation, subject to availability at the hotel. 

If a reservation is cancelled 48 hours prior to the reservation date or on the day of booking, a 20% cancellation fee will be charged. 

Reservations can be cancelled and modified once. 

If the Reservation is cancelled a second time, the Reservation credit (original deposit) will not be considered valid. 

Reservation deposit will not be refunded if cancelled after check-in or no-show. 

If the guest does not show up for the reservation, the remaining 50% will be charged to complete the payment of the total reservation. 

The hotel will not allow under any circumstances the use of the hotel facilities to persons without a room reservation in compliance with our COVID-19 protocols. 

The hotel allows guests of persons with reservations at the hotel to use the restaurant area for breakfast, lunch or dinner service only. 

Persons without a registered room reservation are prohibited from using the facilities. 

Check-in time: 3:00 pm Check-out time: 12:00 pm. 

Early check-in is permitted before 3:00 pm, our usual check-in time, starting at 12:00 noon. 

The hotel does not allow early check-in to the hotel premises before 12:00 noon in compliance with our COVID-19 protocols. 

If you arrive at the hotel before check-in time (12-3 pm) we will provide you with a safe place to store your luggage or surfboards, so that you can enjoy the facilities while check-in time arrives. 

If your room is ready before 3:00 pm, we will do our best to complete the check-in process earlier. 

The hotel allows guests with a room reservation to use the facilities until 23:00 hours, at the latest, after room check-out. 

The hotel does not allow use of the facilities after 23:00 hours to comply with our COVID-19 protocols. 

No alcoholic/non-alcoholic beverages, bottles, food or external coolers are not allowed. 

Pets may  allowed on the premises after hotel approval and a extra fee of 25.00 will be charge. 

There are no refunds for unused services on package sales. 

There are no refunds for missing non-essential items such as internet, cable, air conditioning, hot tubs, swimming pools, televisions, washer/dryer, microwaves and other convenience items. However, we will make every reasonable effort to have these items repaired as soon as possible. 

There are no refunds for emergency recalls. 

No refunds will be issued for changes in weather conditions.  

If items are missing from the hotel room after check-out, the payment method provided will be charged the appropriate fee based on the missing items.  

Introduction

Sambo Mambo ("we", "our", "us") is committed to protecting and respecting your privacy. This Personal Data Processing Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.sambomambo.com, including any form where we ask for your personal information.

Information We Collect

We may collect and process the following data about you:

Personal Identification Information: Name, email address, phone number.

Usage Data: Information on how you use our website, products, and services.

How We Use Your Information

We use the information we collect in the following ways:

To provide and manage our services: 

To communicate with you: Including sending administrative information, responding to your inquiries, and/or other requests or questions.

To send you marketing and promotional communications: With your consent, we may send you emails about new features, products, or other news about our company.

To improve our website: We may use your feedback to improve our website and services.

Legal Basis for Processing

We process your personal data based on the following legal grounds:

Consent: You have given us clear consent to process your personal data for a specific purpose.

Contract: The processing is necessary for a contract we have with you or because you have asked us to take specific steps before entering into a contract.

Legal Obligation: The processing is necessary for us to comply with the law.

Legitimate Interests: The processing is necessary for our legitimate interests unless your interests and fundamental rights override those interests.

Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

Data Sharing

We may share your personal data with third parties in the following situations:

With service providers: We may share your data with third-party vendors, service providers, contractors, or agents who perform services on our behalf.

For legal reasons: We may disclose your data if required to do so by law or in response to valid requests by public authorities.

Security

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that no security measures are perfect or impenetrable and no method of data transmission can be guaranteed against any interception or other type of misuse.

Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal data:

The right to access – You have the right to request copies of your personal data.

The right to rectification – You have the right to request that we correct or complete any information you believe is inaccurate.